Request a 116xyz short number

Service description

Request a 116xyz short number to provide free telephone help and support services. 116xyz short numbers are reserved throughout Europe for harmonised services of social value.

What is a harmonised service of social value?

This is a type of freephone service defined by the European Commission which is available to citizens or visitors from another country to meet a specific social need. The service is intended, in particular, to contribute to the well-being or safety of citizens or specific groups of citizens, or to help people in difficulty.

Please note the following when ordering a 116xy short number:

  • The Federal Office of Communications (OFCOM) issues a public notice to indicate when a new 116xyz short number is available. You have 30 days from the date of publication to submit a request for allocation via this service.
  • OFCOM publishes the available and allocated 116xy short numbers and the addresses of their holders via its Search for short numbers service.

Do you have any questions or comments about the 'Request a 116xyz short number' service? 

Contact us using the service Contact for questions about telecom services.

Support - Contact

Federal Office of Communications
Zukunftstrasse 44
Postfach 256
CH-2501 Biel/Bienne

Tel.: +41 58 460 56 41
Contact form