On the portal there are the roles of "Administrator", "Employee" and "Service provider". These are different authorisation levels with the following rights:
Employee
Services can be used and requested, messages can be viewed.
Administrator
The role of administrator has the same rights as that of an employee. In addition, addresses (including UID) and authorisations can be managed.
Service provider
The role of service provider has temporary rights to handle services until the organisation is taken over by the administrator.